United’s Agent on Demand makes reaching an agent as easy as scan, click, and connect. Powered by Acquire, Agent on Demand offers new ways to connect including live chat, voice and video calls, and SMS texting — giving passengers the freedom and flexibility to get answers without standing in line at the gate.
Learn more about why United partnered with Acquire in our on-demand webinar.
Let your passengers get their questions answered wherever they are — at home, in a rideshare, or grabbing a pre-flight bite. Acquire makes it easy to connect with customers through your website, mobile app, and even QR codes on airport signage.
Reduce passenger effort by offering a true omnichannel experience. Acquire empowers you to provide more than phone and social media support — add video, SMS texting, and live chat with ease.
Your frequent fliers expect a level of service that correlates to their loyalty status. Acquire's intelligent queuing and routing make it easy to place your VIPs at the front of the line.