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Logo churn. Net dollar retention. Expansion. Account health.These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?

Meet the speakers

Gio Bryden

Director of Customer Success Acquire

Maddie Dunlap

Customer Success Manager Mixpanel

In this one hour session, you’ll learn about:
  • The key metrics for growth with existing customers
  • How customer satisfaction plays into the greater picture
  • Top priorities for new CS functions
  • Ways to develop a CS-sales-marketing-product flywheel