What Success Looks Like for Customer Success Teams: Prioritizing the Right KPIs
Learn how two CS leaders are measuring their team’s impact on growth and revenue.
Logo churn. Net dollar retention. Expansion. Account health.These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?
Meet the speakers
Gio Bryden
Director of Customer Success Acquire
Maddie Dunlap
Customer Success Manager Mixpanel
In this one hour session, you’ll learn about:
The key metrics for growth with existing customers
How customer satisfaction plays into the greater picture
Top priorities for new CS functions
Ways to develop a CS-sales-marketing-product flywheel