Author
Nikoletta Bika
Senior Content Specialist
Nikoletta Bika is an experienced content marketer, writer, and editor, with an educational background in business and people management. She writes about customer experience, the future of AI, data, and tech trends.
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Customer Service
6 New Year’s Resolutions to Improve CX in 2022
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Finance
Top 7 Financial Services Industry Trends That Shape CX in 2022
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Customer Service
The Beginner’s Guide to Creating a Single Customer View
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Chatbot
How To Create Effective Chatbot Design: 7 Important Steps
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Customer Experience
5 Ways to Improve The Facebook Customer Experience
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Customer Journey
How to Create an Effective Customer Journey Map from Scratch
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Knowledge Base
7 Super Simple Steps to Create a Knowledge Base (Updated)
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Customer Loyalty
How to Thank Your Customers on Social Media
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Retail
Customer Experience As Competitive Advantage: Why You Don’t Have to Be Amazon to Do It Right
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