Customer service analytics provide valuable insights that help you improve your CSAT and performance. Get
greater visibility into your customer and company data.
View key stats for customer engagement, conversations, chatbot deployments, and agent performance in one dashboard.
Create views of what matters most to your business. Custom reports allow you to combine activity metrics with other platform data, revealing valuable insights on what’s working and what’s not.
Always hit your SLAs and use customer support analytics to identify your best agents and replicate their success across the team.
See activity patterns across hours and locations so you can schedule your team’s availability. Keep leads flowing when you’re offline with chatbots and automations.
Explore the impact of email service and support. Look at inbound and outbound email volume, response time, and effectiveness.
Learn MoreDive into chatbot analytics and identify opportunities to optimize responses, improve self-service, and increase deflection.
Learn MoreLearn which articles get the most views, how customers rate your content, and recommended additions to drive self-service.
Interested in knowing more about how customer experience
analytics can help your business? Read from our blog.
Measuring customer service is the only way to know what works and what doesn't. See how to track customer satisfaction, retention, conversions, and more.
Analyzing customer data helps you understand your audience and make better business decisions. Learn which types of analytics are useful to track and how.