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WHAT IS COBROWSING? Troubleshoot collaboratively

Acquire Cobrowse enables two-way, browser-based interaction, without downloading any software. Easily start a cobrowse session with your customer's permission to point, click, and annotate anywhere on your website or mobile app.

Oh, the places you’ll grow

Open the door to more business and satisfy your customers
at scale with cobrowsing solutions.

66 %

Companies decrease the time they spend helping customers open online accounts by 66%.

Reduce time icon
61 %

Teams resolved 61% of common inquiries online with cobrowsing for customer support.

Common inquiries resolved

The average customer satisfaction rating is 4.1 stars on interactions involving cobrowse.

Customer satisfaction ratings
Acquire's highly secured cobrowse software for business


Create more real time digital customer experiences without sacrificing data security standards.

Control what is shared
Let live agents see only what customers want to show. Mask specific elements of a page, like credit card input fields. Acquire’s browsing tools meet all major data and security regulations.

Combine tools for maximum engagement
Increase conversion rates and overall satisfaction by pairing collaborative browsing with live chat or video chat to create a richer customer experience.


COBROWSE SOFTWARE FOR CUSTOMER EXPERIENCEEasy to use for agents and customers

Elevate your online support and sales with mobile-friendly cobrowsing software.

Visually guide the way
No downloads or complex setup required from customers. Make it easy for them to get unstuck by using highlighter and marker tools.

Support your customers entirely on mobile
Help your customers on the go with mobile cobrowsing in-app on iOS and Android. Acquire is the only solution that provides a mobile SDK for shared browsing and more.


Mobile friendly cobrowsing software

WHY COBROWSING? Enjoy the benefits of cobrowsing

Use cobrowse to reduce handle time, improve first-call resolution, increase
online conversions, and improve customer satisfaction.

Resolve issues faster

Save customers from explaining the problem and spend time solving it instead.

Fast resolution icon
In-platform support

Proactively support customers with cobrowse in your product, app, or platform.

Customer onboarding
Boost CSAT

Reduce frustration by taking over for your customers when they get stuck.

Boost csat score
Seamless for users

Choose from a range of ways to cobrowse, including by phone, in silent mode, and more.

Easy to use
No downloads

Unlike screen share, cobrowse is browser-based and doesn’t require customers to download anything.

No Downloads
Multi-tab support

Cobrowse beyond one website. Whitelist multiple domains to enable customers to navigate freely.

Multi-tab support
Acquire cobrowse software for sales and support

Go beyond cobrowsing

Communication comes alive when cobrowsing is paired with live chat, video chat, and phone–in
a full customer experience platform.